Frequently Asked Questions

We offer a comprehensive range of bookkeeping and financial services, including:

• Bookkeeping & Financial Management — accounts, invoicing, reconciliations, expense tracking
• Payroll & HR — payroll processing, STP, employee entitlements, onboarding
• Technology & Automation — software setup, integrations, staff training
• Management Advisory — KPI reporting, cash flow analysis, business performance insights
• Investment & Property Reporting — shares, crypto, rental properties
• Tailored Bookkeeping — customised solutions for your specific industry

As bookkeepers, we do not lodge income tax returns — that is the role of a registered tax agent. However, we work closely with your accountant or tax agent to ensure your books are clean, complete and ready for lodgement. We also handle BAS (Business Activity Statements) preparation and can assist with GST reconciliation.

Yes — bookkeepers and accountants serve very different roles. Your bookkeeper handles the ongoing, day-to-day recording of financial transactions throughout the year. Your accountant then uses that accurate, up-to-date data to prepare your tax returns, financial statements and strategic advice. Having a bookkeeper actually reduces your accounting fees, because your accountant spends less time cleaning up your books.

Absolutely — this is something we specialise in. If your books are behind, disorganised or have not been properly maintained, our team will perform a thorough clean-up, reconcile all outstanding transactions and bring everything up to date. We've helped many businesses get their financials back on track quickly and efficiently.

Accurate bookkeeping gives you real-time visibility into your cash flow, profit margins, outstanding invoices and upcoming expenses. This means you can make informed decisions — when to hire, when to invest, when to cut costs. It also ensures you're ATO-compliant, avoiding costly penalties. Businesses with clean books grow faster because they spend less time firefighting financial problems and more time focusing on growth.

We are certified advisors and consultants for all major Australian bookkeeping platforms, including:

• Xero — our primary recommendation for most businesses
• MYOB — ideal for businesses already using MYOB or with specific needs
• QuickBooks — great for businesses with complex inventory or US operations
• Reckon — suited to certain industries and older established workflows

We'll recommend the best fit for your business size, industry and budget.

Yes. We offer one-on-one software training for Xero, MYOB and QuickBooks — either in-person or via video call. Whether you're brand new to accounting software or need a refresher, our team will walk you through everything you need to know: invoicing, bank feeds, reporting, payroll and more.

Technically yes, but we strongly advise against using Excel as your primary bookkeeping tool. It lacks bank feed integration, automated GST calculations, real-time reporting and audit trails. For any business turning over more than $50k per year, cloud-based software like Xero or MYOB will save you time, reduce errors and keep you ATO-compliant.

Yes. We offer flexible retainer packages to suit different business needs:

• Monthly — best for businesses with regular payroll and high transaction volumes
• Quarterly — ideal for BAS reporting and businesses with moderate activity
• Yearly — perfect for investors or individuals who need year-end reporting or a clean-up

These packages provide predictable costs and ongoing expert support throughout the year.

Yes — bookkeeping fees are generally tax deductible as a business expense in Australia, provided they are incurred in the course of earning assessable income. This means the cost of hiring GoBookaroo effectively costs your business less than the quoted fee. We recommend confirming with your accountant or tax agent for your specific circumstances.

We work across a wide range of industries including trades & construction, retail & e-commerce, hospitality & food service, medical & allied health, professional services, real estate & property investment, technology startups and not-for-profits. Our tailored approach means we understand the specific compliance requirements and financial nuances of your industry.

Yes — all of our services are available 100% online, making it easy to work with us no matter where you are in Australia. We use secure cloud platforms, encrypted file sharing and video consultations to deliver the same high-quality service to clients in Sydney, Melbourne, Brisbane, Perth, Adelaide and regional areas.

Yes. As registered BAS agents, we prepare and lodge Business Activity Statements on behalf of our clients. We handle your GST reconciliation, PAYG withholding and any other obligations included in your BAS — ensuring everything is accurate and submitted on time to avoid ATO penalties.

We take data security extremely seriously. All client information is handled under strict confidentiality agreements, stored on encrypted cloud platforms (Xero, MYOB, QuickBooks), and accessed only by authorised team members. We never share your data with third parties without your explicit consent.